Returns & Exchanges
At Brown's Shoe Fit WDM, we want you to love your purchase, which is why we offer a 30-day return policy for all unworn footwear in its original packaging. If your new shoes aren't the perfect fit, we are committed to making it right through a seamless exchange or full refund.
Verify Condition
Ensure your shoes are in brand-new, unworn condition and placed back inside the original manufacturer's shoebox.
Initiate Request
Visit our West Des Moines location or contact our support team via email with your order number to start the return process.
Package Securely
Place the shoebox inside a separate shipping carton to protect the original packaging from damage during transit.
Receive Refund
Once our team inspects the return, we will issue a refund to your original payment method or facilitate an exchange for the correct size.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing